Real-estate ISA interview questions

A real-estate ISA qualifies leads and books appointments for agents. The work is spoken: opening a listing inquiry, asking about timing and representation, handling “just send the listing,” and confirming a specific appointment with an agent.

A video selfie or a typed “tell us about yourself” does not exercise those moments. Use the same job-related prompts for every candidate, then have a named human reviewer evaluate the original response. TypeVoice can organize the recordings and transcripts. It does not decide who is hired.

These match the shipped real-estate ISA voice audition. Rewrite them for buyer, seller, expired, or FSBO workflows. Keep five comparable moments so the evidence stays aligned.

1. Open the inquiry

   “An inbound buyer asked about a listing. Open the conversation, explain why you are calling, and earn permission to ask a few questions.”

2. Qualify what the role actually needs

   “Qualify the buyer's timing, location, financing stage, and current representation, using only questions relevant to the role.”

   Financing questions belong only when they are relevant to the live job and appropriate in your process. Do not add personal questions that are not about the appointment path.

3. Just send the listing

   “The buyer says, ‘Just send me the listing information.’ Respond, clarify what would help, and propose the next step.”

4. Not interested anymore

   “The lead says, ‘I'm not interested anymore.’ Clarify what changed and decide whether a follow-up or close is appropriate.”

5. Agent appointment and handoff

   “The lead has a real timeline and is open to help. Ask for a specific appointment with an agent and confirm the handoff.”

• How do you open an inbound listing inquiry when you only have a name and a property address?
• What do you need to know before you offer agent times?
• How do you record the handoff so the agent does not repeat questions the lead already answered?
• How do you handle a lead who wants information only, with no appointment?
• Which parts of this role are inbound, callback, or outbound in your last seat?

Compare this skeleton with appointment setter interview questions. The difference is context and who receives the appointment, not a different theory of hiring.

Listen for inquiry context, timing, representation, a respectful objection response, a specific appointment request, and an agent handoff that preserves relevant lead details. Do not evaluate voice characteristics or assume local knowledge from speech. How to assess spoken work samples describes the same human-review method.

Candidates should see who requested the recording, test the microphone, retry, and request another format. See microphone help, why voice, and Privacy. A sample setter flow is in the demo; ISA prompts live on the template page.